Scheduling and Rostering of Temporary Staff to Deal with Periodically Increasing Demand in Retail Sector: An Application

Temporary employment is a need to meet periodically increasing demand. It arranged for limited number of days and its service quality output observed instantly. These make the planning phase complicated. In process, priority businesses demand regulate workload according terms period. Solving periodic increase in by providing permanent can cause face costs arising from excess long term. Generally, manage these periods hiring new staff. The most critical problems process are suitability temporarily employed staff work whether they suitable competencies job description. expected achieve an efficiency equivalent cost be incurred this that occurs certain time periods. Adaptation processes, effects today's pandemic virus, ergonomics issues owing some tasks other basic constraints process. study, problem scheduling rostering requested shortage increased has been solved. 50 candidate were evaluated 4 competency types. Thus, optimized achieved need. For solving, 0-1 integer programming model was established proposed model, written ILOG CPLEX Studio IDE solved with solvent.